Shipping Policy

Shipping Policy

Order Processing

Please allow 1–2 business days (up to 48 hours) for your order to be processed before shipment.

Once your order has shipped, you will receive a confirmation email containing your tracking information. Processing times do not include weekends or U.S. public holidays.

Shipping Destinations

We currently ship to addresses within the United States only.

Available shipping methods, costs, and estimated delivery times will be displayed at checkout. Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Shipping Rates

Most orders are shipped via USPS within 48 hours of processing.

Depending on your order and delivery address, a flat-rate shipping fee of $2.95 or a calculated shipping rate may apply. The final shipping cost will always be displayed at checkout before payment.

Order Tracking

Once your order ships, you will receive an email containing your tracking link.

Please allow up to 24 hours after receiving the shipping confirmation for the carrier’s tracking information to update.

Delivery Delays

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, peak shipping periods, carrier disruptions, or other circumstances outside our control.

If your tracking information shows a delay, we recommend contacting the carrier directly for the latest update.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because the address provided was incorrect, incomplete, or marked as undeliverable by the carrier, the customer may be responsible for any additional reshipping costs.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at help@tryanterra.com and provide:

  • Your order number

  • Clear photos of the damaged product

  • Photos of the shipping box and packaging

  • A photo showing the shipping label

Each request will be reviewed individually. Depending on the circumstances, we may offer a replacement, store credit, or refund.

Please keep the damaged product and all original packaging until your request has been resolved.

Lost Packages

If your tracking information has not updated for an extended period or the carrier confirms that your package was lost in transit, please contact us at help@tryanterra.com.

We will assist you with submitting a carrier inquiry or claim where applicable. If the carrier confirms that the package was lost before delivery, we may provide a replacement or another appropriate resolution on a case-by-case basis.

Packages Marked “Delivered” but Not Received

If your tracking shows “Delivered” but you cannot locate your package, please first:

  • Check your mailbox and all entrances around your property

  • Ask household members or neighbors

  • Check whether the package was left with a front desk, reception area, or parcel locker

  • Contact your local USPS office, as they may be able to provide GPS delivery details

If you still cannot locate the package, email help@tryanterra.com within 7 days of the delivery scan and include:

  • Your order number

  • Your complete shipping address

  • A brief description of the issue

Tryanterra is not responsible for packages confirmed as delivered by the carrier, including packages that are stolen or misplaced after delivery. However, we will do our best to assist with the carrier investigation and available resolution options.

Returns, Refunds, and Exchanges

Please refer to our Returns & Refunds Policy for complete details.

In summary:

  • Eligible purchases are covered by our 60-day results-based guarantee, beginning on the delivery date.

  • Unused items in their original condition may be eligible for return within the 60-day period.

  • All returns require prior authorization.

  • Customers are responsible for return shipping costs unless the return is caused by our error or a confirmed product defect or shipping damage.

For assistance with your order, please contact help@tryanterra.com.