At TryAnterra, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, please ensure that:

• The item was purchased within the last 90 days.
• The item is in its original condition and packaging.
• You have the receipt or proof of purchase.

Items damaged due to misuse or not returned in original condition may not qualify for a refund.

Mandatory Photo & Unboxing Vid

For any claim involving damaged, defective, incorrect, or missing items, customers are required to provide both clear as sup

The unboxing video must be recorded from before the package is opened and continue through the entire unb, c

Clear photos of the package, shipping label, products receive

Both photo and unboxing video evidence are mandatory for us to review and process these claims. Claims without both forms of evidence may not be eligible for a refund or replacement, except where otherwise required by applicable law

2. Non - Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Digital products
• Items marked as final sale

3. Return Process

To initiate a return, please contact us at:
Email: support@tryanterra.com
Phone: +1 307 445 3992

Once your return request is approved, we will provide instructions on how and where to send the item.

Customers are responsible for return shipping costs unless the item is defective or we made an error.

4. Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved:

• Your refund will be processed to your original payment method.
• Processing time depends on your bank or card provider (usually 5–10 business days).

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Check your bank or card account again.
2. Contact your bank or card provider.
3. If you still need help, contact us at support@tryanterra.com.

6. Exchanges

We only replace items that are defective, damaged, or incorrect.
If you need an exchange, contact us at support@tryanterra.com.

7. Canceling an Order

Orders can be canceled within 2 hours of purchase.
If the order has already been processed or shipped, cancellation may not be possible.

8. Contact Us

For any questions regarding returns or refunds, please contact us:

Brand: TryAnterra
Address: 1500 N GRANT ST STE N, DENVER, CO 80203, US
Phone: +1 307 445 3992
Email: support@tryanterra.com